Kiwibank Waihi closing June 4
✎ Edit Post
Posted March 25, 2021
Kiwibank today confirmed it will be closing its Waihi branch permanently on June 4.
Kiwibank released a media statement saying “Kiwibank is committed to supporting its customers transition to faster, safer and cheaper methods of banking following confirmation that it will close seven branches in Balclutha, Gisborne, Matamata, Onehunga, The Palms - Christchurch, Waihi and Waipukurau.”
The bank said the decision followed consultation with its branch teams and feedback from customers and local communities and was driven by an increase in customers who wanted to operate in a digital world resulting in a significant decline in the number of people visiting branches.
Coromandel MP Scott Simpson said today, “There was a period for public consultation, but this was little more than rubber-stamping a pre-determined decision. The Waihi community will be rightfully disappointed in this decision and flawed consultation process.
“Despite Kiwibank’s efforts to help customers transition to digital banking, I’m not satisfied that this will be successful. Customers have already had adequate time to be online but those that haven’t taken up that option simply prefer to do their banking in person.
“This decision removes their ability to choose how they manage their finances.
“It’s another blow to rural and provincial communities and something that big corporates are doing at pace.”
General Manager of Kiwibank Retail Geoff Waller said while much of the feedback accepted that customer preferences had largely shifted to the convenience of digital banking, many expressed concerns on behalf of older and more vulnerable customers.
“We are committed to supporting those customers and our people in the branch will be working closely with customers to let them know about the different ways they can bank with us both non-digital and digital.
“Our specialist Digital Angels will continue to provide tailored help to any customer that wants additional support, and we have resources on our website for people to learn at their own pace.
“Through our partnership with Digital Inclusion Alliance Aotearoa, we will also be providing free digital banking workshops in each community before the branch closes.
“While we know this outcome will be disappointing for some, it does give our people and communities certainty and time to transition,” Mr Waller concluded.
Kiwibank will be writing to customers ahead of the closure informing them of the support that is being offered.
Confirmed closure dates are:
23 April 2021 - The Palms – Christchurch
30 April 2021 - Balclutha
4 June 2021 - Waihi
25 June 2021 - Waipukurau
30 June 2021- Gisborne
3 Dec 2021 - Onehunga – Auckland
8 Dec 2021 - Matamata